Objective

To ensure the plaza area of the government building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all visitors and staff.

Quick Reference

  • Facility Type: Government Building
  • Space: Plaza
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-P-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075″]

Scope of Work

  • Sweeping and removal of debris from all hard surfaces.
  • Mopping of tiled and concrete areas using appropriate cleaning solutions.
  • Sanitising of all high-touch surfaces including handrails, benches, and public seating.
  • Emptying and cleaning of rubbish bins, ensuring proper waste segregation.
  • Cleaning and polishing of any glass surfaces and windows.
  • Removal of any graffiti or stains from surfaces.
  • Regular inspection and cleaning of public amenities such as toilets and drinking fountains.

Method

  1. Begin by sweeping the entire plaza area to remove loose debris and rubbish.
  2. Use a colour-coded cleaning system to mop the floors, ensuring the correct cleaning solution is used for each surface type.
  3. Sanitise all high-touch surfaces with an approved disinfectant, focusing on areas frequently touched by the public.
  4. Empty rubbish bins, replace liners, and clean the bins with a sanitising solution.
  5. Clean glass surfaces using a glass cleaner and microfibre cloth to ensure a streak-free finish.
  6. Inspect for graffiti or stains and use appropriate cleaning agents to remove them.
  7. Check public amenities, clean and sanitise toilets, and refill supplies as needed.

Equipment

  • Broom and dustpan
  • Colour-coded mops and buckets
  • Approved disinfectants and cleaning solutions
  • Microfibre cloths
  • Glass cleaner
  • Graffiti removal products
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless, no visible debris or stains, bins are empty and clean, glass surfaces are streak-free, and all high-touch areas are sanitised. No odours present.
Good Minor debris present, surfaces are mostly clean, bins are emptied but may have minor residue, glass surfaces have minimal streaks, and high-touch areas are mostly sanitised. No strong odours present.
Pass Noticeable debris, some surfaces are unclean, bins are not fully emptied, glass surfaces have visible streaks, and high-touch areas are inconsistently sanitised. Mild odours may be present.
Fail Significant debris, surfaces are dirty, bins are overflowing, glass surfaces are heavily streaked, high-touch areas are unsanitised, and strong odours are present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality