Objective

Ensure the cleanliness and hygiene of the parking enforcement area within the government building, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Parking Enforcement
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-PE-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting all surfaces including desks, chairs, and equipment.
  • Vacuuming carpeted areas and mats.
  • Mopping hard floors with appropriate cleaning solutions.
  • Wiping down and sanitising high-touch surfaces such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning and sanitising toilets and washbasins.
  • Replenishing consumables such as toilet paper, hand soap, and paper towels.
  • Spot cleaning walls and partitions to remove marks and stains.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
  2. Vacuum all carpeted areas and mats using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
  3. Mop hard floors using a neutral pH floor cleaner and a colour-coded mop to prevent cross-contamination.
  4. Wipe down high-touch surfaces with a disinfectant solution, ensuring all areas are thoroughly sanitised.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior with a disinfectant spray.
  6. Clean toilets and washbasins using a toilet brush and sanitising cleaner, ensuring all surfaces are free from stains and odours.
  7. Replenish consumables, ensuring all dispensers are fully stocked.
  8. Spot clean walls and partitions using a mild detergent solution to remove any visible marks or stains.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Colour-coded mops and buckets
  • Disinfectant solutions
  • Neutral pH floor cleaner
  • Toilet brush
  • Rubbish bin liners
  • Personal protective equipment (PPE)

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust, dirt, and stains. Floors are spotless and dry. High-touch surfaces are sanitised and free from smudges. Rubbish bins are empty and sanitised. Toilets and washbasins are clean, sanitised, and odour-free. Consumables are fully stocked.
Good Minor dust or dirt on less than 5% of surfaces. Floors are clean with minimal streaks. High-touch surfaces are mostly sanitised. Rubbish bins are empty but may have minor residue. Toilets and washbasins are clean with slight odour. Consumables are mostly stocked.
Pass Noticeable dust or dirt on less than 10% of surfaces. Floors have visible streaks or spots. High-touch surfaces are partially sanitised. Rubbish bins are not overflowing but not sanitised. Toilets and washbasins have visible stains or odours. Consumables are low but available.
Fail Significant dust or dirt on more than 10% of surfaces. Floors are dirty or wet. High-touch surfaces are not sanitised. Rubbish bins are overflowing or unsanitised. Toilets and washbasins are dirty with strong odours. Consumables are depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality