Objective

To ensure the delivery area of the government building is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and efficient environment for all users.

Quick Reference

  • Facility Type: Government Building
  • Space: Delivery Area
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-DA-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including shelves, ledges, and equipment.
  • Sanitise high-touch areas such as door handles, light switches, and handrails.
  • Sweep and mop floors using appropriate cleaning solutions.
  • Empty rubbish bins and replace liners.
  • Clean and sanitise any sinks and taps.
  • Ensure all cleaning is conducted using a colour-coded system to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
  2. Use a sanitising solution to wipe down all high-touch areas, ensuring thorough coverage.
  3. Sweep the floor to remove loose dirt and debris.
  4. Prepare a mop with a suitable cleaning solution and mop the floor, paying attention to corners and edges.
  5. Empty rubbish bins, replace liners, and ensure bins are clean and free of odours.
  6. Clean sinks and taps with a sanitising cleaner, ensuring all surfaces are free of stains and watermarks.

Equipment

  • Microfibre cloths
  • Sanitising solution
  • Broom and dustpan
  • Mop and bucket
  • Rubbish bin liners
  • Colour-coded cleaning cloths and mops

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no streaks; bins are empty and odour-free; high-touch areas are sanitised and visibly clean.
Good Minor dust on high surfaces; floors are clean with minimal streaks; bins are empty but may have slight odour; high-touch areas are mostly sanitised.
Pass Noticeable dust on surfaces; floors have visible streaks; bins are emptied but not cleaned; high-touch areas are partially sanitised.
Fail Significant dust accumulation; floors are dirty; bins are full or have strong odour; high-touch areas are not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality