Objective

To ensure a clean, hygienic, and welcoming environment in the Community Relations area of a Government Building, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Community Relations
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-CR-06

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, chairs, and shelves.
  • Vacuuming of carpeted areas and rugs.
  • Mopping of hard floors.
  • Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing of glass surfaces and windows.
  • Spot cleaning of walls and skirting boards.
  • Ensuring all cleaning activities comply with colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring compliance with colour-coded systems.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Sanitise high-touch surfaces with a disinfectant solution, allowing appropriate contact time for effectiveness.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
  8. Spot clean walls and skirting boards with a damp cloth and mild detergent as needed.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Disinfectant solution
  • Glass cleaner
  • Lint-free cloths
  • Colour-coded cleaning supplies
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no debris; high-touch surfaces are sanitised with no visible residue; glass surfaces are streak-free; rubbish bins are empty and odour-free.
Good Minor dust on less accessible surfaces; floors are clean with minimal debris; high-touch surfaces are mostly sanitised; glass surfaces have minor streaks; rubbish bins are empty with slight odour.
Pass Noticeable dust on surfaces; floors have visible debris; high-touch surfaces are partially sanitised; glass surfaces have visible streaks; rubbish bins are not emptied regularly.
Fail Heavy dust accumulation; floors are dirty with significant debris; high-touch surfaces are not sanitised; glass surfaces are dirty; rubbish bins are overflowing and odorous.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality