Objective

To ensure a clean, hygienic, and safe environment in the call centre of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Call Center
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-CC-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, chairs, and equipment.
  • Vacuuming of carpets and rugs.
  • Mopping of hard floors.
  • Sanitising of high-touch surfaces such as telephones, keyboards, and door handles.
  • Emptying and cleaning of rubbish bins.
  • Cleaning and sanitising of kitchen and break areas.
  • Cleaning of windows and glass partitions.
  • Restocking of hygiene supplies in toilets and kitchen areas.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Start with dusting from top to bottom to ensure all surfaces are free of dust.
  3. Vacuum carpets using a HEPA-filter vacuum cleaner to maintain air quality.
  4. Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
  5. Sanitise high-touch surfaces using a hospital-grade disinfectant.
  6. Empty rubbish bins and replace liners, ensuring bins are clean and odour-free.
  7. Clean kitchen and break areas with food-safe cleaning agents.
  8. Use glass cleaner for windows and partitions, ensuring streak-free results.
  9. Check and restock hygiene supplies, ensuring availability at all times.

Equipment

  • HEPA-filter vacuum cleaner
  • Microfibre cloths
  • Mop and bucket with wringer
  • Colour-coded cleaning cloths and mops
  • Hospital-grade disinfectant
  • Neutral pH floor cleaner
  • Glass cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free of dust. No streaks on glass. No odours present. High-touch areas sanitised and documented. Supplies fully stocked.
Good Minor dust on less accessible surfaces. Minimal streaks on glass. No strong odours. High-touch areas mostly sanitised. Supplies mostly stocked.
Pass Noticeable dust on surfaces. Some streaks on glass. Mild odours. High-touch areas partially sanitised. Supplies low but available.
Fail Visible dust accumulation. Significant streaks on glass. Unpleasant odours. High-touch areas not sanitised. Supplies depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality