Objective

To maintain a clean, hygienic, and organised IT Help Desk area in a government building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: IT Help Desk
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-IHD-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including desks, chairs, and equipment.
  • Sanitise high-touch areas such as keyboards, mice, and telephones.
  • Vacuum carpeted areas and spot clean as necessary.
  • Mop hard floors using a damp mop and appropriate cleaning solution.
  • Empty rubbish bins and replace liners.
  • Clean and sanitise door handles and light switches.
  • Ensure all cleaning activities are performed using a colour-coded cleaning system to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used.
  2. Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
  3. Sanitise high-touch areas with a disinfectant spray, allowing appropriate dwell time for effective germ kill.
  4. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise airborne dust.
  5. Mop hard floors with a damp mop, ensuring no excess water is left on the floor to prevent slip hazards.
  6. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
  7. Wipe down door handles and light switches with a disinfectant wipe.

Equipment

  • Microfibre cloths (colour-coded)
  • Disinfectant spray and wipes
  • HEPA-filter vacuum cleaner
  • Damp mop and bucket
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised with no visible residue; floors are spotless with no debris; rubbish bins are empty and odour-free.
Good Minor dust on less accessible surfaces; high-touch areas are mostly sanitised; floors have minimal debris; rubbish bins are empty but may have slight odour.
Pass Noticeable dust on surfaces; high-touch areas are partially sanitised; floors have visible debris; rubbish bins are not emptied or have noticeable odour.
Fail Significant dust accumulation; high-touch areas are unsanitised; floors are dirty with visible stains; rubbish bins are overflowing or have strong odour.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality