Objective

To ensure the Reference Library within the Government Building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all users.

Quick Reference

  • Facility Type: Government Building
  • Space: Reference Library
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-RL-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”NEN 2075:2011″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including shelves, desks, and equipment.
  • Vacuuming of all carpeted areas and rugs.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and computer keyboards.
  • Emptying and cleaning of rubbish bins.
  • Cleaning of glass surfaces including windows and display cases.
  • Spot cleaning of walls and partitions.
  • Ensuring all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch areas using a disinfectant that meets Australian standards for effectiveness against bacteria and viruses.
  5. Empty rubbish bins, replace liners, and wipe down the exterior and interior of bins with a sanitising solution.
  6. Clean glass surfaces with a streak-free glass cleaner, ensuring no smudges or fingerprints remain.
  7. Spot clean walls and partitions using a mild detergent solution, focusing on visible marks and stains.
  8. Conduct a final inspection to ensure all areas meet the quality criteria outlined.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Rubbish bin liners
  • Glass cleaner
  • Spot cleaning detergent
  • Colour-coded cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised and free of smudges; bins are clean and odour-free; glass surfaces are crystal clear.
Good Minor dust on less accessible surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; bins are clean with slight odour; glass surfaces have minor smudges.
Pass Noticeable dust on surfaces; floors have visible residue; high-touch areas are inconsistently sanitised; bins have noticeable odour; glass surfaces have visible smudges.
Fail Heavy dust accumulation; floors are dirty with significant residue; high-touch areas are not sanitised; bins are overflowing and odorous; glass surfaces are heavily smudged.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality