Objective

To maintain a clean, hygienic, and organised records office in a government building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Records Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-RO-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and filing cabinets.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floor surfaces.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning of windows and glass partitions.
  • Spot cleaning of walls and doors.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Dust surfaces using microfibre cloths to capture dust effectively.
  3. Vacuum carpets using a HEPA-filter vacuum cleaner to minimise airborne dust.
  4. Mop floors with a neutral pH cleaner suitable for the floor type.
  5. Sanitise high-touch areas with an approved disinfectant.
  6. Empty rubbish bins and replace liners, ensuring bins are sanitised.
  7. Clean windows and glass with a streak-free glass cleaner.
  8. Perform spot cleaning using a suitable surface cleaner.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Approved disinfectant
  • Rubbish bin liners
  • Streak-free glass cleaner
  • Surface cleaner for spot cleaning

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; carpets are spotless and free of debris; floors are streak-free and shiny; high-touch areas are sanitised and free of smudges; bins are empty and sanitised; windows and glass are clear and streak-free.
Good Minor dust on surfaces; carpets have minimal debris; floors have slight streaks; high-touch areas are mostly sanitised; bins are empty but not sanitised; windows and glass have minor streaks.
Pass Noticeable dust on surfaces; carpets have visible debris; floors are dull with visible streaks; high-touch areas are inconsistently sanitised; bins are not sanitised; windows and glass have visible streaks.
Fail Heavy dust accumulation; carpets are dirty with visible debris; floors are dirty and streaked; high-touch areas are not sanitised; bins are full and unsanitised; windows and glass are dirty and streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality