Objective

To ensure a clean, hygienic, and safe environment in the open plan office of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Open Plan Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-OPO-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, chairs, and partitions.
  • Vacuuming of carpeted areas and spot cleaning as required.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and shared equipment.
  • Emptying and sanitising rubbish bins and replacing liners.
  • Cleaning and polishing of glass surfaces and partitions.
  • Ensuring all cleaning activities are conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used.
  2. Begin by dusting all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
  3. Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  5. Sanitise high-touch areas with an approved disinfectant, allowing appropriate contact time for effectiveness.
  6. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  7. Clean glass surfaces with a glass cleaner, ensuring no streaks are left.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner with HEPA filter
  • Mop and bucket (colour-coded)
  • Neutral pH floor cleaner
  • Approved disinfectant
  • Glass cleaner
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; carpets are spotless and odour-free; no visible streaks on glass; high-touch areas are sanitised with no residue; bins are empty and sanitised.
Good Minor dust on less accessible surfaces; carpets are clean with minimal spots; glass surfaces have minor streaks; high-touch areas are mostly sanitised; bins are empty but not sanitised.
Pass Noticeable dust on surfaces; carpets have visible spots; glass surfaces have visible streaks; high-touch areas are partially sanitised; bins are emptied but not sanitised.
Fail Significant dust accumulation; carpets are visibly dirty; glass surfaces are streaked; high-touch areas are not sanitised; bins are full and unsanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality