Objective

Ensure the highest level of cleanliness and hygiene in staff toilets at the transportation hub, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Staff Toilets
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-ST-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust all surfaces including partitions, ledges, and fixtures.
  • Sanitise all high-touch surfaces such as taps, door handles, and flush buttons.
  • Clean and disinfect toilet bowls, seats, and urinals.
  • Wipe down mirrors and glass surfaces to remove smudges and streaks.
  • Empty and sanitise rubbish bins, replacing liners as needed.
  • Mop floors with a disinfectant solution, ensuring no residue is left.
  • Replenish toilet paper, soap, and hand towels.
  • Check and clean air vents and ensure they are free from dust and debris.

Method

  1. Prepare cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cleaning cloths are used to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from high surfaces and working downwards.
  3. Apply disinfectant to high-touch surfaces and allow appropriate dwell time before wiping clean.
  4. Use a toilet brush and disinfectant to clean inside toilet bowls and urinals, ensuring thorough coverage.
  5. Spray glass cleaner on mirrors and wipe with a lint-free cloth for a streak-free finish.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Mop floors using a two-bucket system to ensure clean water is used for rinsing.
  8. Restock consumables and check for any maintenance issues to report.

Equipment

  • Cleaning trolley with colour-coded cleaning cloths and mop heads.
  • Microfibre dusting cloths.
  • Disinfectant and sanitising solutions.
  • Toilet brush and holder.
  • Glass cleaner and lint-free cloths.
  • Rubbish bin liners.
  • Two-bucket mopping system.
  • Personal protective equipment (PPE) including gloves and masks.

Quality Criteria

Performance Level Criteria
Excellent No visible dust or debris on any surfaces; all high-touch surfaces are sanitised and free from smudges; toilets and urinals are spotless with no stains; mirrors are streak-free; bins are empty and sanitised; floors are clean with no residue; consumables are fully stocked.
Good Minor dust on high surfaces; high-touch surfaces are mostly sanitised; minor water spots on toilets and urinals; mirrors have minimal streaks; bins are empty but not sanitised; floors are clean but slightly damp; consumables are mostly stocked.
Pass Visible dust on multiple surfaces; some high-touch surfaces missed; noticeable stains on toilets and urinals; mirrors have visible streaks; bins are not emptied; floors are damp with some residue; consumables are low.
Fail Significant dust and debris; high-touch surfaces not sanitised; toilets and urinals are stained; mirrors are dirty; bins are overflowing; floors are dirty and sticky; consumables are depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality