Objective

To maintain a high standard of cleanliness and hygiene at the Help Desk area of the Transportation Hub, ensuring a welcoming and safe environment for all users.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Help Desk
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-HD-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including desks, chairs, and equipment.
  • Wipe and sanitise all high-touch surfaces such as counters, phones, and keyboards.
  • Empty and sanitise rubbish bins.
  • Spot clean walls and partitions.
  • Vacuum carpeted areas and mop hard floors.
  • Clean and polish glass surfaces and windows.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Begin by dusting all surfaces with a microfibre cloth.
  3. Wipe and sanitise high-touch surfaces using a disinfectant solution.
  4. Empty rubbish bins and replace liners, ensuring bins are sanitised.
  5. Spot clean walls and partitions with a suitable cleaning agent.
  6. Vacuum carpeted areas using a HEPA-filter vacuum cleaner.
  7. Mop hard floors with a neutral pH floor cleaner.
  8. Clean glass surfaces with a glass cleaner and polish with a lint-free cloth.

Equipment

  • Microfibre cloths
  • Colour-coded cleaning cloths
  • Disinfectant solution
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Glass cleaner
  • Lint-free cloths
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; high-touch areas are sanitised and free of smudges; floors are spotless and free of debris; glass surfaces are crystal clear with no streaks; rubbish bins are empty and sanitised.
Good Minor dust on surfaces; high-touch areas are mostly sanitised; floors have minimal debris; glass surfaces have minor streaks; rubbish bins are empty but not sanitised.
Pass Noticeable dust on surfaces; high-touch areas are partially sanitised; floors have visible debris; glass surfaces have visible streaks; rubbish bins are not emptied.
Fail Heavy dust accumulation; high-touch areas are not sanitised; floors are dirty with significant debris; glass surfaces are dirty; rubbish bins are overflowing.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality