Objective

To ensure retail stores within the transportation hub are maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for all visitors and staff.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Retail Stores
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-RS-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including shelves, counters, and displays.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, taps, and payment terminals.
  • Cleaning of glass surfaces including windows and display cases.
  • Emptying and sanitising of rubbish bins.
  • Spot cleaning of walls and fixtures to remove marks and stains.
  • Ensuring all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Begin with dusting from top to bottom to capture all dust particles.
  3. Vacuum carpets and mats thoroughly, paying attention to edges and corners.
  4. Mop hard floors with a microfibre mop and appropriate cleaning solution, ensuring no residue is left.
  5. Sanitise high-touch areas using a disinfectant approved by Australian standards.
  6. Clean glass surfaces with a streak-free glass cleaner.
  7. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  8. Conduct spot cleaning as needed to maintain a pristine appearance.

Equipment

  • Microfibre cloths and mops
  • HEPA-filter vacuum cleaner
  • Colour-coded cleaning buckets and trolleys
  • Approved disinfectants and cleaning solutions
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless and free of dust. Floors are immaculate with no visible marks or stains. High-touch areas are sanitised and free of smudges. Glass surfaces are crystal clear with no streaks. Rubbish bins are empty and odour-free.
Good Minor dust on high surfaces. Floors are clean with minimal marks. High-touch areas are mostly sanitised. Glass surfaces have minor streaks. Rubbish bins are empty but may have slight odour.
Pass Noticeable dust on surfaces. Floors have visible marks. High-touch areas are inconsistently sanitised. Glass surfaces have visible streaks. Rubbish bins are not emptied regularly.
Fail Heavy dust accumulation. Floors are dirty with significant marks. High-touch areas are not sanitised. Glass surfaces are dirty. Rubbish bins are overflowing and emit strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality