Objective

Ensure the baggage claim area is maintained to the highest cleanliness standards, providing a safe and pleasant environment for travellers.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Baggage Claim
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-BC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dusting all surfaces including baggage carousels, signage, and seating areas.
  • Sanitising high-touch areas such as handrails, buttons, and seating.
  • Vacuuming carpeted areas and mopping hard floors.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing glass surfaces and mirrors.
  • Removing any visible stains or spills promptly.
  • Ensuring all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and prevent redistribution.
  2. Sanitise high-touch areas with a disinfectant approved for use in public spaces.
  3. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  4. Mop hard floors with a neutral pH cleaner to prevent damage to surfaces.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean glass surfaces with a streak-free glass cleaner and polish mirrors.
  7. Inspect the area for any stains or spills and treat them with appropriate cleaning agents.

Equipment

  • Microfibre cloths
  • Disinfectant spray
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Rubbish bin liners
  • Glass cleaner
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are dust-free and sanitised; floors are spotless with no visible stains; rubbish bins are empty and sanitised; glass surfaces are streak-free; no odours present.
Good Minor dust on non-essential surfaces; floors are clean with minimal stains; rubbish bins are empty; glass surfaces have minor streaks; no strong odours present.
Pass Noticeable dust on surfaces; floors have visible stains; rubbish bins are not overflowing; glass surfaces have visible streaks; mild odours present.
Fail Significant dust accumulation; floors are dirty with multiple stains; rubbish bins are overflowing; glass surfaces are heavily streaked; strong odours present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality