Objective

To ensure the lobby area of the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Lobby
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-L-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including counters, displays, and furniture.
  • Vacuum carpeted areas and mats.
  • Mop hard floors using appropriate cleaning solutions.
  • Wipe and sanitise high-touch surfaces such as door handles, lift buttons, and handrails.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Clean glass surfaces including doors and windows.
  • Ensure entrance mats are clean and free of debris.
  • Check for and remove any visible stains or marks on walls and floors.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  4. Use a disinfectant solution to wipe and sanitise high-touch surfaces.
  5. Empty rubbish bins, clean them with a disinfectant, and replace liners.
  6. Clean glass surfaces with a streak-free glass cleaner.
  7. Inspect entrance mats, vacuum or shake out as necessary.
  8. Spot clean walls and floors to remove any marks or stains.

Equipment

  • Microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Disinfectant solution
  • Glass cleaner
  • Colour-coded cleaning cloths
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless and dry; high-touch surfaces are sanitised and shiny; rubbish bins are empty and clean; glass surfaces are streak-free; no visible stains or marks on walls or floors.
Good Minor dust on surfaces; floors are clean with minimal residue; high-touch surfaces are mostly sanitised; rubbish bins are emptied but may have slight odour; glass surfaces have minor streaks; few visible stains or marks.
Pass Noticeable dust on surfaces; floors have some residue; high-touch surfaces are partially sanitised; rubbish bins are emptied but not cleaned; glass surfaces have visible streaks; several visible stains or marks.
Fail Heavy dust accumulation; floors are dirty or sticky; high-touch surfaces are not sanitised; rubbish bins are full or dirty; glass surfaces are heavily streaked; numerous visible stains or marks.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality