Objective

To ensure the Manager’s Office in a retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for management staff.

Quick Reference

  • Facility Type: Retail
  • Space: Manager's Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-MO-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including desks, shelves, and electronic equipment.
  • Vacuum carpeted areas thoroughly.
  • Mop hard floors using appropriate cleaning solutions.
  • Sanitise high-touch areas such as door handles, light switches, and telephones.
  • Empty rubbish bins and replace liners.
  • Clean windows and glass surfaces to remove smudges and fingerprints.
  • Ensure all furniture is free from dust and stains.
  • Maintain cleanliness of air vents and ensure they are free from dust build-up.

Method

  1. Begin by organising the cleaning trolley with colour-coded cloths and appropriate cleaning agents.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust and allergens.
  4. Mop hard floors with a neutral pH cleaner, ensuring no excess water is left on the floor.
  5. Use a disinfectant spray to sanitise high-touch areas, allowing appropriate contact time for effectiveness.
  6. Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
  7. Clean windows and glass surfaces with a glass cleaner, ensuring a streak-free finish.
  8. Inspect furniture for dust and stains, using upholstery cleaner as needed.
  9. Check air vents for dust and clean with a vacuum attachment or damp cloth.

Equipment

  • Microfibre cloths (colour-coded)
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Glass cleaner
  • Upholstery cleaner
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and stains; floors are spotless with no residue; high-touch areas are fully sanitised; windows and glass surfaces are streak-free; air vents are clean and unobstructed.
Good Minor dust on surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; windows and glass surfaces have minor streaks; air vents have minimal dust.
Pass Noticeable dust on surfaces; floors have some residue; high-touch areas are partially sanitised; windows and glass surfaces have visible streaks; air vents have some dust build-up.
Fail Significant dust and stains on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; windows and glass surfaces are heavily streaked; air vents are clogged with dust.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality