Objective

Ensure a clean, safe, and welcoming reception area in the aged care facility, adhering to high standards of hygiene and cleanliness.

Quick Reference

  • Facility Type: Aged Care Facility
  • Space: Reception Area
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-ACF-RA-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075″]

Scope of Work

  • Dust all surfaces including furniture, counters, and decorative items.
  • Vacuum all carpeted areas and rugs.
  • Mop hard floor surfaces with appropriate disinfectant.
  • Wipe and sanitize all high-touch surfaces such as door handles, light switches, and reception desk.
  • Clean and polish glass surfaces including windows and doors.
  • Empty and sanitize waste bins, replacing liners as needed.
  • Ensure all cleaning activities are documented and comply with infection control protocols.

Method

  1. Begin by dusting all surfaces using microfiber cloths to capture dust and allergens.
  2. Vacuum carpets and rugs thoroughly, ensuring edges and corners are reached.
  3. Mop hard floors using a two-bucket system to prevent cross-contamination, applying a suitable disinfectant.
  4. Use disinfectant wipes to clean and sanitize high-touch surfaces, ensuring complete coverage.
  5. Clean glass surfaces with a glass cleaner and microfiber cloth to avoid streaks.
  6. Empty waste bins, sanitize the interior and exterior, and replace liners.
  7. Record all cleaning activities in the facility’s cleaning log for compliance and review.

Equipment

  • Microfiber cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Disinfectant wipes
  • Glass cleaner
  • Waste bin liners

Quality Criteria

Excellent All surfaces visibly clean, no dust, stains, or debris. Pleasant appearance with no odors. All cleaning tasks completed to highest standard.
Good Most surfaces clean with minimal dust or minor marks. Generally tidy appearance. All major cleaning tasks completed satisfactorily.
Pass Basic cleaning completed, surfaces generally clean but may have some minor dust or marks. Acceptable standard for routine operations.
Fail Visible dirt, stains, or debris present. Unacceptable odors or untidy appearance. Cleaning tasks incomplete or inadequate. Requires immediate re-cleaning.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality