Objective

Ensure the newsstand area within the hospitality facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for patrons.

Quick Reference

  • Facility Type: Hospitality
  • Space: Newsstand
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-N-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including shelves, counters, and display units.
  • Sanitising of high-touch areas such as counters, payment terminals, and door handles.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors with appropriate cleaning solution.
  • Emptying and sanitising of rubbish bins.
  • Cleaning of glass surfaces including windows and display cases.
  • Restocking of cleaning supplies and ensuring all cleaning equipment is in good working order.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, ensuring all dust is removed from shelves, counters, and display units.
  2. Sanitise high-touch areas using a disinfectant spray and cloth, focusing on counters, payment terminals, and door handles.
  3. Vacuum carpeted areas and mats thoroughly, ensuring all debris is removed.
  4. Mop hard floors using a mop and bucket with a suitable cleaning solution, ensuring no residue is left behind.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean glass surfaces using a glass cleaner and cloth, ensuring no streaks or smudges remain.
  7. Check and restock cleaning supplies, and inspect all equipment for proper functionality.

Equipment

  • Microfibre cloths
  • Disinfectant spray
  • Vacuum cleaner
  • Mop and bucket
  • Glass cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised with no visible residue; floors are spotless with no debris; glass surfaces are crystal clear; bins are empty and sanitised.
Good Minor dust on less visible surfaces; high-touch areas mostly sanitised; floors have minimal debris; glass surfaces have minor streaks; bins are empty but not fully sanitised.
Pass Noticeable dust on surfaces; high-touch areas partially sanitised; floors have visible debris; glass surfaces have visible streaks; bins are emptied but not sanitised.
Fail Significant dust accumulation; high-touch areas not sanitised; floors have significant debris; glass surfaces are dirty; bins are full or not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality