Objective

Ensure the guest lift is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all users.

Quick Reference

  • Facility Type: Hospitality
  • Space: Guest Lift
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-GL-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust and wipe all surfaces including walls, doors, and control panels.
  • Sanitise high-touch areas such as buttons and handrails.
  • Vacuum and mop the lift floor using appropriate cleaning solutions.
  • Empty and clean rubbish bins, ensuring no odours are present.
  • Polish mirrors and metal surfaces to a streak-free finish.
  • Inspect for and remove any visible rubbish or debris.

Method

  1. Prepare the cleaning trolley with colour-coded cloths and appropriate cleaning agents.
  2. Dust all surfaces using a microfibre cloth, starting from the top and working downwards.
  3. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time.
  4. Vacuum the floor thoroughly, paying attention to corners and edges.
  5. Mop the floor with a neutral pH cleaner, ensuring no residue is left.
  6. Polish mirrors and metal surfaces using a glass cleaner and a lint-free cloth.
  7. Dispose of rubbish in designated bins and replace liners.

Equipment

  • Microfibre cloths (colour-coded)
  • Disinfectant spray
  • Vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Glass cleaner
  • Lint-free cloths
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless, high-touch areas are sanitised, no visible dust or debris, mirrors and metal surfaces are streak-free, no odours present.
Good Minor dust on non-essential surfaces, high-touch areas sanitised, mirrors and metal surfaces mostly streak-free, no strong odours.
Pass Visible dust on some surfaces, high-touch areas mostly sanitised, some streaks on mirrors and metal surfaces, mild odours present.
Fail Significant dust or debris, high-touch areas not sanitised, streaks on mirrors and metal surfaces, strong odours present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality