Objective
To ensure the Presidential Suite in hospitality facilities is cleaned to the highest Australian standards, ensuring guest satisfaction and compliance with health and safety regulations.
Quick Reference
- Facility Type: Hospitality
- Space: Presidential Suite
- Frequency: Daily
- Responsible Role: Cleaning Team Member
- Standard Code: ANCMF-AU-H-PS-01
Service Level
[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]
Scope of Work
- Dust all surfaces including furniture, fixtures, and fittings.
- Vacuum all carpeted areas and rugs.
- Mop hard floors using appropriate cleaning solutions.
- Sanitise all high-touch areas such as door handles, light switches, and remote controls.
- Clean and sanitise bathroom facilities including toilets, sinks, showers, and taps.
- Replace toiletries and replenish towels and linens.
- Empty rubbish bins and replace liners.
- Polish mirrors and glass surfaces to a streak-free finish.
- Ensure all amenities are neatly organised and presented.
- Check for and remove any unpleasant odours.
Method
- Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Begin by dusting all surfaces from top to bottom to capture any falling dust.
- Vacuum carpets and rugs thoroughly, paying special attention to edges and corners.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no residue is left.
- Sanitise high-touch areas using a disinfectant spray and cloth, ensuring all surfaces are wiped dry.
- Clean bathroom facilities using bathroom-specific cleaning agents, ensuring all surfaces are sanitised and polished.
- Replace used towels and linens with fresh ones, ensuring they are neatly folded and presented.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Polish mirrors and glass surfaces using a glass cleaner and microfibre cloth for a streak-free finish.
- Conduct a final inspection to ensure all areas meet quality standards and are guest-ready.
Equipment
- Cleaning trolley
- Colour-coded microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Bathroom cleaning agents
- Glass cleaner
- Rubbish bin liners
- Polishing cloths
Quality Criteria
| Performance Level | Criteria |
|---|---|
| Excellent | All surfaces are dust-free and polished, carpets are vacuumed with no visible debris, floors are spotless with no residue, high-touch areas are sanitised and dry, bathroom facilities are immaculate with no stains or odours, mirrors and glass are streak-free, amenities are perfectly organised. |
| Good | Minor dust on high surfaces, carpets are vacuumed with minimal debris, floors are clean with slight residue, high-touch areas are mostly sanitised, bathroom facilities are clean with minor water spots, mirrors and glass have slight streaks, amenities are mostly organised. |
| Pass | Noticeable dust on surfaces, carpets have visible debris, floors have visible residue, high-touch areas are partially sanitised, bathroom facilities have visible stains, mirrors and glass have noticeable streaks, amenities are disorganised. |
| Fail | Heavy dust accumulation, carpets are visibly dirty, floors are sticky or dirty, high-touch areas are unsanitised, bathroom facilities are dirty with strong odours, mirrors and glass are heavily streaked, amenities are missing or in disarray. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality