Objective

To maintain a clean, safe, and hygienic environment in the Volunteer Centre of the Government Building, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Volunteer Center
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-VC-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, chairs, and shelves.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Cleaning and sanitising of kitchen areas, including benchtops, sinks, and taps.
  • Emptying and sanitising rubbish bins and replacing liners.
  • Cleaning and sanitising of toilets, including bowls, seats, and basins.
  • Replenishing of consumables such as toilet paper, hand soap, and paper towels.
  • Inspection and cleaning of windows and glass surfaces.

Method

  1. Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
  4. Use a disinfectant spray on high-touch areas, allowing appropriate dwell time for effectiveness.
  5. In kitchen areas, use food-safe cleaning products to clean and sanitise surfaces.
  6. Empty rubbish bins, clean with a disinfectant, and replace liners.
  7. Clean toilets with a toilet-specific cleaner, ensuring thorough sanitisation.
  8. Check and replenish consumables, ensuring stock levels are maintained.
  9. Clean windows and glass surfaces with a streak-free glass cleaner.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Food-safe cleaning products
  • Rubbish bin liners
  • Toilet cleaning supplies
  • Glass cleaner

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised with no visible fingerprints; kitchen and toilets are immaculate with no odours; consumables are fully stocked.
Good Minor dust on high surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; kitchen and toilets are clean with minimal odours; consumables are adequately stocked.
Pass Noticeable dust on surfaces; floors have some residue; high-touch areas are partially sanitised; kitchen and toilets are clean but with some odours; consumables are low but available.
Fail Visible dust and marks on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; kitchen and toilets are dirty with strong odours; consumables are depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality