Objective

To ensure the Market Square in the Government Building is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and welcoming environment for all visitors and staff.

Quick Reference

  • Facility Type: Government Building
  • Space: Market Square
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-MS-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including benches, tables, and decorative elements.
  • Vacuuming of all carpeted areas and mats.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, lift buttons, and handrails.
  • Emptying and cleaning of rubbish bins, ensuring waste is disposed of according to environmental standards.
  • Cleaning and polishing of glass surfaces and windows.
  • Spot cleaning of walls and partitions to remove marks and stains.
  • Ensuring all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum carpeted areas using a HEPA-filter vacuum to ensure air quality is maintained.
  3. Mop hard floors using a colour-coded mop system to prevent cross-contamination, using a neutral pH floor cleaner.
  4. Sanitise high-touch areas with a hospital-grade disinfectant, ensuring contact time as per manufacturer’s instructions.
  5. Empty rubbish bins, replace liners, and clean bins with a disinfectant spray.
  6. Clean glass surfaces with a streak-free glass cleaner and a microfibre cloth.
  7. Spot clean walls and partitions with a mild detergent solution and a soft cloth.
  8. Conduct a final inspection to ensure all areas meet the quality criteria.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Colour-coded mop and bucket
  • Neutral pH floor cleaner
  • Hospital-grade disinfectant
  • Rubbish bin liners
  • Streak-free glass cleaner
  • Soft cloths

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless and dry; no rubbish is visible; glass surfaces are streak-free; high-touch areas are sanitised with no residue.
Good Minor dust on surfaces; floors are clean with minimal streaks; bins are empty; glass surfaces have minor streaks; high-touch areas are mostly sanitised.
Pass Noticeable dust on some surfaces; floors have visible streaks or spots; bins are not overflowing; glass surfaces have visible streaks; high-touch areas are partially sanitised.
Fail Significant dust accumulation; floors are dirty or sticky; bins are overflowing; glass surfaces are dirty; high-touch areas are not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality