Objective

To ensure the Family Room in the Government Building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all users.

Quick Reference

  • Facility Type: Government Building
  • Space: Family Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-FR-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including furniture, fixtures, and fittings.
  • Vacuum all carpeted areas and rugs.
  • Mop all hard floors using appropriate cleaning solutions.
  • Sanitise all high-touch areas such as door handles, light switches, and remote controls.
  • Empty and clean rubbish bins, replacing liners as necessary.
  • Clean and polish glass surfaces and mirrors.
  • Check and restock any consumables such as tissues and hand sanitisers.
  • Ensure all furniture is arranged neatly and appropriately.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, working from top to bottom to avoid resoiling cleaned areas.
  2. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH floor cleaner, ensuring no residue is left behind.
  4. Use a disinfectant solution to sanitise high-touch areas, allowing appropriate contact time for effective germ kill.
  5. Empty rubbish bins, clean with a disinfectant wipe, and replace liners.
  6. Clean glass surfaces with a glass cleaner, ensuring no streaks are left.
  7. Check consumables and restock as necessary, ensuring they are neatly presented.
  8. Reorganise furniture to its original position, ensuring a tidy appearance.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Disinfectant solution
  • Glass cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised with no visible fingerprints; glass surfaces are streak-free; rubbish bins are clean and odour-free; consumables are fully stocked and neatly arranged.
Good Minor dust on high surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; glass surfaces have minor streaks; rubbish bins are clean but may have slight odour; consumables are mostly stocked.
Pass Noticeable dust on surfaces; floors have visible residue; high-touch areas are inconsistently sanitised; glass surfaces have visible streaks; rubbish bins are not fully clean; consumables are partially stocked.
Fail Significant dust accumulation; floors are dirty with visible marks; high-touch areas are not sanitised; glass surfaces are dirty; rubbish bins are overflowing or dirty; consumables are not stocked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality