Objective

To ensure the Dispatch Centre within the Government Building is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and efficient working environment.

Quick Reference

  • Facility Type: Government Building
  • Space: Dispatch Center
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-DC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and equipment.
  • Vacuuming of all carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins and replacing liners.
  • Cleaning and sanitising of kitchenettes, including benchtops, sinks, and taps.
  • Cleaning of glass surfaces and windows to remove smudges and fingerprints.
  • Ensuring all cleaning equipment is maintained and stored correctly.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum to ensure air quality is maintained.
  3. Mop hard floors with a neutral pH cleaner to prevent damage to surfaces.
  4. Sanitise high-touch areas with a hospital-grade disinfectant to minimise the risk of infection.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean kitchenettes using food-safe cleaning products, ensuring all surfaces are free from food residue.
  7. Clean glass surfaces with a streak-free glass cleaner, ensuring clarity and visibility.
  8. Inspect and maintain cleaning equipment, ensuring it is in good working order and stored safely.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Hospital-grade disinfectant
  • Rubbish bin liners
  • Food-safe cleaning products
  • Streak-free glass cleaner
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and smudges; floors are spotless with no visible debris; high-touch areas are sanitised and free from fingerprints; bins are empty and odour-free; glass surfaces are crystal clear.
Good Minor dust on surfaces; floors are clean with minimal debris; high-touch areas are mostly sanitised; bins are empty but may have slight odour; glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible debris; high-touch areas are inconsistently sanitised; bins are not emptied regularly; glass surfaces have visible streaks.
Fail Heavy dust accumulation; floors are dirty with significant debris; high-touch areas are not sanitised; bins are overflowing and odorous; glass surfaces are dirty and obstruct visibility.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality