Objective

To maintain a clean, safe, and welcoming reception area in the education facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Education Facility
  • Space: Reception
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-EF-R-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including desks, chairs, and reception counters.
  • Vacuum carpeted areas and mats.
  • Mop hard floors with appropriate cleaning solution.
  • Wipe and sanitise all high-touch surfaces such as door handles, light switches, and telephones.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and entry doors.
  • Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum all carpeted areas, paying special attention to corners and edges.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Wipe and sanitise high-touch surfaces using a disinfectant spray and microfibre cloth.
  6. Empty rubbish bins, replace liners, and dispose of waste according to facility guidelines.
  7. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no streaks; high-touch surfaces are sanitised and free of smudges; glass surfaces are crystal clear; bins are empty and clean.
Good Minor dust on less accessible surfaces; floors are clean with minimal streaks; high-touch surfaces are mostly sanitised; glass surfaces have minor smudges; bins are emptied but may have minor residue.
Pass Noticeable dust on surfaces; floors have visible streaks; high-touch surfaces are inconsistently sanitised; glass surfaces have visible smudges; bins are emptied but dirty.
Fail Significant dust accumulation; floors are dirty with visible debris; high-touch surfaces are not sanitised; glass surfaces are dirty; bins are overflowing or not emptied.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality