Objective

To ensure the training room in the commercial office is maintained to the highest standard of cleanliness and hygiene, promoting a safe and healthy environment for all users.

Quick Reference

  • Facility Type: Commercial Office
  • Space: Training Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-CO-TR-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including tables, chairs, and equipment.
  • Vacuum all carpeted areas and spot clean stains.
  • Mop hard floors using a suitable cleaning solution.
  • Wipe and sanitise all high-touch surfaces such as door handles, light switches, and remote controls.
  • Empty rubbish bins and replace liners.
  • Clean and sanitise whiteboards and other presentation equipment.
  • Ensure windows and glass surfaces are free from smudges and fingerprints.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors with a damp mop, using a neutral pH cleaner suitable for the floor type.
  5. Wipe and sanitise high-touch surfaces with a disinfectant solution, allowing appropriate contact time for effective sanitisation.
  6. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
  7. Clean whiteboards with a suitable cleaner, ensuring all marks are removed.
  8. Polish windows and glass surfaces with a glass cleaner, ensuring a streak-free finish.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket
  • Disinfectant solution
  • Glass cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and marks; floors are spotless with no stains; high-touch areas are sanitised and free from smudges; bins are empty and odour-free; windows and glass surfaces are streak-free.
Good Minor dust on less accessible surfaces; floors have minimal stains; high-touch areas are mostly clean; bins are empty but may have slight odour; windows and glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible stains; high-touch areas are somewhat clean; bins are not overflowing but have noticeable odour; windows and glass surfaces have visible streaks.
Fail Heavy dust accumulation; floors are dirty with multiple stains; high-touch areas are visibly dirty; bins are overflowing and have strong odour; windows and glass surfaces are dirty with numerous streaks.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality