Objective

Ensure the hallway in the commercial office is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for all occupants.

Quick Reference

  • Facility Type: Commercial Office
  • Space: Hallway
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-CO-H-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all horizontal surfaces including skirting boards, ledges, and light fixtures.
  • Vacuum carpeted areas thoroughly, ensuring no debris is left behind.
  • Mop hard floor surfaces using a suitable cleaning solution.
  • Wipe down walls and doors to remove marks and fingerprints.
  • Sanitise high-touch areas such as door handles and light switches.
  • Empty rubbish bins and replace liners.
  • Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used.
  2. Dust all horizontal surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust particles.
  4. Mop hard floors with a damp mop, using a neutral pH cleaner suitable for the floor type.
  5. Wipe walls and doors with a damp cloth, focusing on removing visible marks.
  6. Sanitise high-touch areas with an appropriate disinfectant, allowing sufficient contact time as per product instructions.
  7. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.

Equipment

  • Microfibre cloths (colour-coded)
  • HEPA-filter vacuum cleaner
  • Mop and bucket (colour-coded)
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks, floors are spotless with no visible debris, high-touch areas are sanitised, and bins are empty and odour-free.
Good Minor dust on high surfaces, floors are clean with minimal debris, high-touch areas mostly sanitised, bins are empty but may have slight odour.
Pass Noticeable dust on surfaces, some debris on floors, high-touch areas partially sanitised, bins not emptied or have noticeable odour.
Fail Significant dust and marks on surfaces, floors have visible debris, high-touch areas not sanitised, bins overflowing or with strong odour.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality