Objective

To ensure the travel agency within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for clients and staff.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Travel Agency
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-TA-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, counters, and display areas.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, phones, and keyboards.
  • Cleaning and sanitising of kitchenette areas including sinks and taps.
  • Emptying and sanitising of rubbish bins.
  • Cleaning of glass surfaces including windows and partitions.
  • Spot cleaning of walls and skirting boards.
  • Restocking of hygiene supplies in kitchenette and toilet areas.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, ensuring all dust is removed from desks, counters, and display areas.
  2. Vacuum all carpeted areas and mats using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH cleaner, using a colour-coded mop system to prevent cross-contamination.
  4. Sanitise high-touch areas with a disinfectant spray, ensuring all surfaces are left visibly clean and free of smudges.
  5. Clean kitchenette areas by scrubbing sinks and taps with a non-abrasive cleaner, followed by sanitising with a food-safe disinfectant.
  6. Empty rubbish bins, replace liners, and sanitise the bin surfaces with a disinfectant wipe.
  7. Clean glass surfaces with a streak-free glass cleaner, ensuring all fingerprints and smudges are removed.
  8. Spot clean walls and skirting boards with a damp cloth and mild detergent as needed.
  9. Check and restock hygiene supplies, ensuring all dispensers are full and operational.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Colour-coded mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Non-abrasive cleaner
  • Food-safe disinfectant
  • Disinfectant wipes
  • Streak-free glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free of dust, smudges, and marks. Floors are spotless and free of debris. High-touch areas are sanitised and free of fingerprints. Glass surfaces are streak-free. No odours present. Supplies fully stocked.
Good Minor dust or smudges on surfaces. Floors are clean with minimal debris. High-touch areas are mostly sanitised. Glass surfaces have minor streaks. No strong odours. Supplies mostly stocked.
Pass Noticeable dust or smudges on surfaces. Floors have some debris. High-touch areas partially sanitised. Glass surfaces have visible streaks. Mild odours present. Supplies low but available.
Fail Surfaces are dusty or marked. Floors have significant debris. High-touch areas not sanitised. Glass surfaces are dirty. Strong odours present. Supplies depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality