Objective

To ensure the bus stop is maintained in a clean, hygienic, and visually appealing condition, providing a safe and pleasant environment for public use.

Quick Reference

  • Facility Type: Retail
  • Space: Bus Stop
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-BS-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB:2015”]

Scope of Work

  • Remove all rubbish and debris from the bus stop area, including seating and surrounding footpath.
  • Wipe down all seating, signage, and shelter surfaces to remove dirt, dust, and graffiti.
  • Sanitise high-touch areas such as seating, handrails, and timetable displays.
  • Sweep and mop the bus stop floor and surrounding footpath to remove dirt and stains.
  • Clean and polish any glass surfaces, ensuring they are free from smudges and streaks.
  • Check and replace rubbish bin liners as needed, ensuring bins are clean and odour-free.

Method

  1. Begin by collecting all visible rubbish and debris, placing it in the rubbish bin.
  2. Use a colour-coded cleaning system to wipe down all surfaces, starting with high-touch areas, using appropriate cleaning agents.
  3. Sanitise seating and handrails with a disinfectant solution, allowing adequate contact time as per product instructions.
  4. Sweep the floor and surrounding footpath, then mop using a neutral detergent solution, ensuring no residue is left.
  5. Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring a streak-free finish.
  6. Inspect rubbish bins, replace liners if necessary, and sanitise the bin exterior.

Equipment

  • Colour-coded cleaning cloths and microfibre cloths
  • Disinfectant and neutral detergent solutions
  • Broom and mop with bucket
  • Glass cleaner
  • Rubbish bags and bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless, free from dirt, dust, and graffiti. Glass surfaces are streak-free. No rubbish or debris is present. High-touch areas are sanitised and dry. Rubbish bins are empty, clean, and odour-free.
Good Minor dust or smudges on surfaces. Glass surfaces have minimal streaks. Small amounts of rubbish or debris may be present. High-touch areas are sanitised. Rubbish bins are empty and clean.
Pass Noticeable dust or dirt on surfaces. Glass surfaces have visible streaks. Some rubbish or debris is present. High-touch areas are partially sanitised. Rubbish bins are not overflowing but may have minor odours.
Fail Surfaces are dirty or graffiti-covered. Glass surfaces are heavily streaked. Rubbish or debris is abundant. High-touch areas are unsanitised. Rubbish bins are overflowing or emit strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality