Objective

To maintain a high standard of cleanliness and hygiene in the retail equipment store, ensuring a safe and pleasant environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Equipment Store
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-ES-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting all surfaces, including shelves, display units, and counters.
  • Vacuuming all carpeted areas and mats.
  • Mopping hard floors with appropriate cleaning solutions.
  • Sanitising high-touch areas such as door handles, taps, and payment terminals.
  • Cleaning glass surfaces, including windows and display cases, to remove smudges and fingerprints.
  • Emptying and sanitising rubbish bins.
  • Ensuring all cleaning supplies are replenished and stored correctly.

Method

  1. Begin by organising the cleaning trolley with colour-coded cleaning cloths and appropriate cleaning agents.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum all carpeted areas, ensuring edges and corners are thoroughly cleaned.
  4. Mop hard floors using a neutral pH cleaner, ensuring no residue is left.
  5. Sanitise high-touch areas with a disinfectant, allowing appropriate contact time for effectiveness.
  6. Clean glass surfaces with a glass cleaner, using a squeegee for streak-free results.
  7. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  8. Replenish cleaning supplies and ensure the cleaning area is tidy before leaving.

Equipment

  • Colour-coded microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Squeegee
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless with no residue; glass surfaces are streak-free; no odours present; bins are empty and sanitised.
Good Minor dust on high surfaces; floors are clean with minimal residue; glass surfaces have minor streaks; faint odours may be present; bins are empty but not sanitised.
Pass Visible dust on surfaces; floors have noticeable residue; glass surfaces have visible streaks; noticeable odours; bins are not emptied.
Fail Heavy dust accumulation; floors are dirty with significant residue; glass surfaces are heavily streaked; strong odours present; bins are overflowing.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality